Privacy Policy

Last updated: June 2026

CantWork ("we", "us", "our") respects your privacy and is committed to protecting your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect, why, and how we handle it.

Information we collect

We collect information you give us when you request a Free Claim Check or contact us — such as your name, phone number, email address, and details about your situation. Where relevant to your enquiry, this may include information about your work history, health, and superannuation or insurance arrangements.

Why we collect it

• to respond to your enquiry and provide a Free Claim Check
• to help you understand whether a pathway may be worth exploring
• to refer you, with your consent, to a trusted legal, financial or specialist provider
• to meet our legal and regulatory obligations

Sensitive information

Some of the information you share (for example, health information) is "sensitive information" under the Privacy Act. We only collect it with your consent and use it solely to help with your enquiry.

How we handle your information

We treat your information with care and use it only for the purposes above. We do not sell your personal information, and we do not share it with third parties for their own marketing. Where we refer you to a specialist provider, we do so only with your consent.

Storage and security

We take reasonable steps to protect your information from misuse, loss, and unauthorised access, including appropriate access controls and secure storage. No method of transmission or storage is completely secure, but we work to safeguard the information we hold.

Access and correction

You can ask us what personal information we hold about you and request a correction at any time. Contact us using the details below and we'll respond within a reasonable period.

Complaints

If you have a concern about how we've handled your information, please contact us first so we can try to resolve it. You can also contact the Office of the Australian Information Commissioner (OAIC).

Contact us

Phone: 1300 CNT WRK
Email: hello@cantwork.com.au

This page is a general template and should be reviewed by a qualified professional before launch to ensure it reflects your actual practices and entity details.